PROGRAM MANAGER

PROFESSIONAL SUMMARY

Twenty-five years of Experience in Programs Management, Product Management, and Services Delivery Management, leading multidisciplinary teams with agile methodologies. Significant expertise in business analysis to identify customer needs, implement organizational and process improvement changes to boost operational agility, reduce costs, and increase quality and profit margins. Experience in Software Development, Design Thinking, PMI, SCRUM, OKRs, and KPIs Management. Good oral, written, and interpersonal communication with technical and business audiences. Language Proficiency: Portuguese, Spanish, and English. Countries of Action: Argentina, Brazil, Mexico, Dominican Republic, Venezuela, and Uruguay.

WORK EXPERIENCE

Independent Consultant Jan 2021 – Present Independent Professional • Ciudad de Mexico, Mexico

• Analysis, Design, and Implementation of Software for one of the Biggest Fitness Academies in Mexico.
• Design of a Workflow Process Solution for a Telco Company in Mexico.
• Meet with clients to discuss system requirements, specifications, costs, and timelines.
• Project Management and Team Leader.
• Responsible for enhancing, grooming, and maintaining the product backlog.
• Database Analysis and Modeling Instructor with GeneXus and Amazon Web Services (AWS), training of my authorship.

GeneXus Instructor Aug 2017 – Present GeneXus • Montevideo, Uruguay

• GeneXus 17 Instructor Plan Ceibal – Youth to Programming.
• GeneXus For Students.
• BIT Program – Training program for Employment at TI Uruguayan Chamber of Information Technology.

Program Manager Nov 2016 – Dec 2020 delfasoft • Montevideo, Uruguay

• Implementation of multiple scalable Software projects on Amazon Web Services (AWS) and IBM Cloud platforms.
• Development and Customers Delivery of Software for the Engineering Department to interact with different ERP systems like SAP and ORACLE, managing List of Materials, Purchases Orders, Receipt and Stock Control for large companies such as BASF, AMYRIS, WORLEY PARSONS, CNEC in Brazil.
• Implementation of a Full Stack System to manage a Contact Center that had interfaces with
  Central Telephonic and Web Sites, integrating WorkFlow process to attend global recognized
  marks like ASTELLAS, BASF, DANONE, MATTEL, MODERNA, NIKE, TEVA and other in Brazil.
• Analysis, Design, and Development of requirements of FICO Module for BHD Bank, Dominican Republic.
• Development of APIs for T24 Core Banking for BHD Bank, Dominican Republic
• Development SOAP Webservices for Siebel CRM Software Bank for BHD Bank, Dominican Republic
• Analysis, Design, Development, and Implementation of a system for receiving news without the Internet, through the traditional SMS system, with an intelligent search algorithm in the different media for NOTITEXTO Venezuela.
• Development and Customer Delivery of Software for the most important Training Club in
  Uruguay.
• Analysis, Design, and Development of requirements of a Social Network APP, Uruguay.
• Implement a Full Stack System to Manage web content and subscribers’ access to third
  companies’ products through REST and SOAP services in the TV Area.
• Implementation of two Interfaces. One of them is between the Customer Software and
  MercadoFlex Platform, to automatically send the Seller orders to the logistic Provider, and the
  another interface is about using the MercadoPago Platform to pay for the shipping made in the
  Customer Website.
• Plan, organize, direct, control, and evaluate the design, development, and maintenance of Internet, Intranet, and mobile applications to manage an organization’s online presence, including public relations, communications, commercial activities, and social media management.
• Determine strategic planning related to new product lines and their ROI.
• Led the sales team in building relationships with business clients and managing negotiations of sales contracts. Establish organizational policies and procedures for sales.
• Control the budget, analysis, and elaboration of the profit and loss statement of the company.
• Work with the marketing team to understand and communicate marketing messages to the field..

Program Manager May 2011 – Nov 2016 Equital • Montevideo, Uruguay

• Implementation of a Marketing Project to integrate TV Guide Information delivered by Signal
  Providers into a Smart Application with different websites of Company Customers in the Subscription TV area.
• Implementation of Software to automate workflows in the company to manage tasks between
  departments and outside the company. Manage SLA, automatic charges, and display performance KPIs of the company and others.
• Implementation of a bridge project between the CRM system and the new Electronic Billing system for more than 20 customer companies.
• Responsible for the correct operation of the 7×24 system of digital equipment billing and maintenance in more than 15 states and thousands of subscribers in Uruguay.
• Determine the company’s mission and strategic direction as conveyed through policies and concrete objectives which are met through the effective management of human, financial, and material resources
• Plan, organize direct, control, and evaluate the operations of information systems and electronic data processing departments and companies.
• Develop and implement policies and procedures for electronic data processing and computer systems development and operations
• Meet with clients to discuss system requirements, specifications, costs, and timelines
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks, and information systems
• Control the budget and expenditures of the projects
• Recruit and supervise computer analysts, engineers, programmers, technicians, and other personnel and oversee their professional development and training.

Technical Product Owner Dec 2008 – May 2010 ITS • Sao Paulo, Brazil

• Development and Customers Delivery of an Innovative Traceability System for the Creation and Mobility of Explosives for large companies such as ORICA and BRITANITE in Brazil.
• Determine strategic planning related to new product lines.
• Recruit and supervise computer analysts, engineers, programmers, technicians, and other personnel and oversee their professional development and training.
• May work with the marketing department to understand and communicate marketing messages to the field.
• Responsible for enhancing, grooming, and maintaining the product backlog.

Technical Product Owner Jan 2007 – Nov 2008 Zensys • Sao Paulo, Brazil

• Development and Customers Delivery of Software for Materials and Equipment Management in OIL & GAS projects for big companies like PETROBRAS and others in Brazil.
• Determine strategic planning related to new product lines.
• Recruit, organize, train and manage staff.
• May work with the marketing department to understand and communicate marketing messages to the field.
• Analysis, Design, and Implementation of an Engineering Software for Explosive Manufacturing and Distribution.
• Responsible for enhancing, grooming, and maintaining the product backlog.

Project Manager Feb 2003 – Nov 2006 GeneXus • Montevideo, Uruguay

• Challenging implementation of a Triple Play Billing System in different cities of Brazil, which
  required migration processes, interfaces with various companies, website integrations,
  interfaces with Decoder Activation Hardware in multiple technologies and others.
• Implementation of the Customer Management System for the Venezuelan Telecommunications Company CVG Telecom.
• Plan, organize, direct, control, and evaluate information systems operations and electronic data processing.
• Develop and implement policies and procedures for electronic data processing and computer systems development.
• Meet with clients to discuss system requirements, specifications, costs, and timelines.
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer information systems.
• Recruit and supervise computer analysts, engineers, programmers, technicians, and other personnel and oversee their professional development and training.

Project Manager Jan 1999 – Feb 2003 Inter • Caracas, Venezuela

• Massive implementation of an ERP system with a big abrangence of features in one of the largest Telecommunications companies in Venezuela.
• Plan, organize direct, control, and evaluate the operations of information systems and electronic data processing departments.
• Develop and implement policies and procedures for electronic data processing and computer systems development and operations.
• Meet with clients to discuss system requirements, specifications, costs, and timelines.
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks, and information systems.
• Control the budget and expenditures of the department and projects.
• Recruit and supervise computer analysts, engineers, programmers, technicians, and other personnel and oversee their professional development and training.

GeneXus Consultant May 1997 – Dec 1998 Equital • Montevideo, Uruguay

• Maintenance and migration of applications developed in-house.
• Analysis and Development of Warehouse Module interface with ERP System.
• Confer with clients to identify and document requirements.
• Conduct business and technical studies.
• Design, develop, integrate, test, and implement information systems business solutions.
• Provide advice on information systems strategy, policy, management, security, and service delivery.
• Confer with clients to identify and document requirements, and assess physical and technical security risks to data, software, and hardware.
• Meet with clients to discuss system requirements, specifications, and timelines.

Help Desk Coordinator Mar 1995 – May 1997Correo Uruguayo • Montevideo, Uruguay

• Implementation of an IBM Product for the Commercial Department and maintenance of its
  integration with a Tracking System from the National Postal Administration.
• Communicate electronically and in-person with computer users experiencing difficulties determining and documenting problems encountered.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Reproduce, diagnose and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, networks, and Internet support to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• May supervise other technical support workers in this group.

EDUCATION

Certified Scrum Master Oct 2009 – Nov 2009

Scrum Alliance • Sao Paulo, Brazil

Business Administration Jan 1994 – Dec 1994

Instituto Mundo Nuevo • Salto, Uruguay

Graduated in Systems Analysis Mar 1993 – Nov 1996

Universitario Autónomo del Sur • Montevideo, Uruguay

SKILLS

• Product Management
• Project Management
• Services Delivery Management
• SCRUM
• Team Leadership
• Negotiation and conflict resolution
• Business Analysis
• Business Process Management
• Data Modeling
• Software Development
• Databases
• Teaching
• Speaker
• Writer
• Design Thinking
• Storytelling

PROFESSIONAL CREDENTIALS

• Data Science – Business Intelligence Solutions Development – GeneXus Uruguay
• Data Science – Customer Experience Analysis – Rox Consultoría Brazil
• Databases – Advanced PL/SQL – Oracle Venezuela
• Databases – Introduction to Oracle V7 – Oracle Uruguay
• Databases – Oracle 7.3 Administration – Oracle Uruguay
• Databases – Oracle 8i Backup and Recovery – Oracle Venezuela
• Databases – Oracle 8i Enterprise DBA – Oracle Venezuela
• Databases – Oracle 8i Performance Tuning Workshop – Oracle Venezuela
• Databases – Oracle Report 6i – Oracle Venezuela
• Management – Agile Project Management – Google ®
• Management – MS Project 2007 – Tecnoponta Brazil
• Management – People Management – Ideas Capacitación Uruguay
• Management – Product Owner – Academia AC Argentina
• Management – Project Management – Centro Universitario Senac Brazil
• Management – Project Management – GeneXus Uruguay
• Management – Project Management – PMI Uruguay
• Management – Systems Management – Universidad Fermin Toro Venezuela
• Management – The art of leading – Franklin Covey Institute Uruguay
• Management – Working with OKRs – OKRs Global Argentina
• Operating Systems – Batch Programming – Grupo Tecnosur Uruguay
• Operating Systems – MS-DOS Operator – Estudio Turing Uruguay
• Operating Systems – UNIX 5.0A System Administration – Global Knowledge Uruguay
• Operating Systems – UNIX 5.0A Utilities and Commands – Global Knowledge Uruguay
• Software Development – Business Process Management – GeneXus Uruguay
• Software Development – Developer – Universitario Autónomo del Sur Uruguay
• Software Development – Fundamentals of Microsoft Visual Basic 4.0 – Microsoft Uruguay
• Software Development – GeneXus Analyst – GeneXus Uruguay
• Software Development – GeneXus Rocha Lab – GeneXus Uruguay
• Software Development – GeneXus Server Lab – GeneXus Uruguay
• Software Development – GeneXus Version 7.0 – GeneXus Venezuela
• Software Development – GeneXus Version 8.0 – GeneXus Uruguay
• Software Development – GxPortal Version 4.2 – GeneXus Uruguay
• Software Development – Mobile Application Development – GeneXus Uruguay
• Software Development – Programmer Analyst – Universitario Autónomo del Sur Uruguay
• Software Development – Programming in Microsoft Visual Basic 4.0 – Microsoft Uruguay
• Software Development – Senior GeneXus 16 Analyst – GeneXus Uruguay
• Software Development – Upgrade GeneXus X – GeneXus Uruguay
• Software Development – Upgrade GeneXus X Evolution 1 – GeneXus Uruguay
• Software Development – Upgrade GeneXus X Evolution 2 – GeneXus Uruguay
• Streaming Technology – Non-linear Services & Internet TV – Fox Latin American

AWARDS AND HONOURS

Speaker at the GeneXus Montevideo Users Meeting 2020

From the idea was born until it reaches the store. How to validate the idea, the development process, and the publication of a native app in the Google and Apple stores.

Speaker at the GX29 GeneXus International Event 2019

Crossfit, GeneXus y Vue. As the passion for a sport, it became a successful venture by the hand of GeneXus integrated with Vue.

Speaker at the GeneXus Montevideo Users Meeting 2013

Case of success developing for Smart Devices with GeneXus Evolution 3 Beta.

Speaker at the GX21 GeneXus International Event 2011
Everyday GeneXus. Retro Conference? No way! The ancient systems still live, and we must live with them.
Briefly explain how to work with GeneXus Evolution on the Web and interact with DBFS!

Winner of GeneXus Collaborative Projects 2.0 2010

Leader of the Development Team, Winner of the Second Collaborative Projects of GeneXus in its most challenging version at that moment, in the Knowledge Bases Category

Speaker at the Second GeneXus Sao Paulo Users Meeting 2010

SCRUM Methodology presentation and as this framework is perfectly assembled with the way of working with GeneXus.

Speaker at the XIX GeneXus International Event 2009

Batch processes development with GeneXus X Evolution 1 and its execution as stored objects in the database.

Speaker at the Third Week of Technology 2007

Speaker in the third week of technology, conducted at the University of Thermomechanical Technology (FTT) in Sao Paulo Brazil